The presence of the customer and tech support that a shared website hosting company offers can tell you a lot about the services that they supply too. If you can use just e-mails and / or tickets, you have almost certainly found some reseller not the website hosting supplier. If this is the case, you'll have to wait for several days to have a problem resolved as your reseller may not be checking their communication regularly or they may have to consult with the real website hosting company for extra help. If the provider offers you various means of communication with short response time that are available anytime, they are most likely the top provider, not only a reseller. Therefore you'll receive well-timed assistance and top quality support because they will have direct access to the servers where your account is. No matter what the problem - technical or sales, it is always better to get in touch with your web hosting company right away using your favourite way of communication.

24/7 Customer Support in Shared Website Hosting

Our shared website hosting services come with 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our solutions before you make a purchase or you're an existing customer and you have any kind of question or a difficulty, you're able to contact us at any time, which includes weekends and holidays. We have many channels to contact us - a couple of telephone lines worldwide for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more complex issues or any matters which need longer time to research and fix. Unlike a number of other web hosting suppliers, our trouble tickets come with a guaranteed max reply time of just one hour, thus whatever your trouble is, it'll be resolved in a timely manner and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you choose, you're able to reap the benefits of our 24/7 technical support services even on official holidays. All of your web sites will be available at all times and so will we. With plenty of communication options, you are able to pick the optimal method to contact us and find out about our services in case you don't have an account yet, or ask for support if you're already our customer. You will be able to give us a call, start a chat with a live consultant, send an e-mail message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options come with 1-hour response time guarantee, though it hardly ever takes over 20 minutes to receive assistance no matter the nature of the issue. With our customer and tech support services, we are there for you when you need us, not a few days after that.

24/7 Customer Support in VPS

If you've got a Virtual Private Server through our company, you can contact us 24/7 for every server-related issue or fordifferent issues and questions with regard to the pre-installed software your server comes with. If you haven't acquired a virtual private server package yet, you'll be able to find out much more about our solutions by giving us a phone call or through the live chat service. For more tech issues, you're able to send an email message or open a trouble ticket via your billing Control Panel and you'll get support within less than 1 hour irrespective of the time of the day, even on weekends and holidays. The actual answer time usually does not extend past half an hour. In case you need assistance with third-party software, you can reap the benefits of the Managed Services upgrade which you can include to every single VPS plan and our admins will help you with any set up or troubleshooting problem you have encountered.

24/7 Customer Support in Dedicated Hosting

When you obtain a dedicated server from our company, you will be able to get in touch with us anytime using various channels and the max time that you will have to wait for a response is approximately one hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is available 24/7 regardless of whether it's a weekend or a holiday and we will assist you with anything related to the applications which are pre-installed on the server. To contact us about a technical matter, you're able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of general questions or you would like to learn more about our web hosting services before you order, you may also use our live chat or you can call one of the local numbers that we have in various countries worldwide. When you'd like to receive assistance with third-party software that you cannot set up or run efficiently, you will be able to add the Managed Services upgrade to your package and our sysadmins will assist you.